Privacy policy

The Insight Coach t/a Empowering Accessibility Limited is a company registered in England and Wales with company number 16519270. We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

We are registered with the Information Commissioner's Office (ICO) with reference ZB930885 for data protection compliance.

Registered business address: FFT Reedham House, 31 King Street West, Manchester M3 2PJ.

Email address: hannah@empoweringaccessibility.com

We only collect the following personal information from our clients:

• Name: to identify you and personalise our coaching services.
• Email address: to communicate with you regarding your coaching sessions, updates and other relevant information.
• Home address: for administrative purposes, including billing and, if applicable, for in-person coaching sessions (where agreed).

We collect your information when you:

• Voluntarily provide it to us when enquiring about our services.
• Sign up for our coaching services.
• Communicate with us via email or other channels.

We use the personal information we collect for the following purposes:

• To provide and deliver our coaching services to you.
• To communicate with you about your coaching sessions, appointments and progress.
• To manage our client relationships and administer our services.
• To process payments and manage billing.
• To comply with our legal obligations.

We process your personal information based on the following lawful bases under the General Data Protection Regulation (GDPR):

• Contractual necessity: the processing is necessary for the performance of a contract with you (for example, to provide coaching services you have requested).
• Legitimate interests: where processing is necessary for our legitimate interests (for example, for administrative purposes or improving our services) and these interests do not override your fundamental rights and freedoms.
• Legal obligation: where processing is necessary to comply with a legal obligation (for example, for tax and accounting purposes).

We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements. Generally, we will retain client data for a period of 7 years after the conclusion of our coaching relationship, in line with legal and accounting requirements.

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

• Using secure data storage solutions.
• Implementing access controls to personal data.
• Regularly reviewing our security practices.

We will not sell, distribute or lease your personal information to third parties unless we have your explicit permission or are required by law to do so. We may share your information with trusted third-party service providers who assist us in operating our website and delivering our services (for example, payment processors or email service providers), but only to the extent necessary for them to perform their functions and always under strict data protection agreements.

Under UK data protection law, you have the following rights regarding your personal data:

• The right to be informed: about how your personal data is being used.
• The right of access: to your personal data (commonly known as a data subject access request).
• The right to rectification: to have inaccurate personal data rectified, or completed if it is incomplete.
• The right to erasure ("the right to be forgotten"): to request the deletion or removal of personal data where there is no compelling reason for its continued processing.
• The right to restrict processing: to block or suppress processing of your personal data in certain circumstances.
• The right to data portability: to obtain and reuse your personal data for your own purposes across different services.
• The right to object: to processing based on legitimate interests or the performance of a task in the public interest, direct marketing, and processing for purposes of scientific or historical research and statistics.
• Rights in relation to automated decision-making and profiling.

To exercise any of these rights, please contact us at hannah@empoweringaccessibility.com. We will respond to your request within one month.

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date at the top. We encourage you to review this privacy policy periodically for any changes.

If you have any questions or concerns about this privacy policy or our data practices, please contact us at:

• Email: hannah@empoweringaccessibility.com
• Address: FFT Reedham House, 31 King Street West, Manchester M3 2PJ

If you are not satisfied with our response or believe we are not processing your personal data in accordance with the law, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority for data protection.

• ICO website: www.ico.org.uk
• ICO helpline: 0303 123 1113